The government’s top IT official said on Thursday there was a technical problem with the updated version of the LeaveHomeSafe app, in part because officials failed to perform beta testing before making it available.
For some Android or Huawei phone users, their vaccination and recovery records and waiver codes stored in the app were deleted after updating to app version 3.2.4.
The issue has since been fixed with another update.
Government Information Director Victor Lam said internal testing is usually done when larger updates are involved.
He told an RTHK program that officials did not do the same this time around because they believed the changes were minor.
“The update involved very small changes. If the contractor and our office were more rigorous with testing, it [technical] problem could have been avoided,” Lam said.
He apologized to the public for the inconvenience, saying his office had received around 100 requests.
He admitted the incident could affect people’s trust in the LeaveHomeSafe app, and stressed that internal testing will be done for any updates in the future.
The government official urged those whose records or codes were deleted to re-download them from the government’s immunization website.
Lam also said his department plans to set up a dedicated hotline within the next two weeks to help those who have issues with the app.