July 26, 2022 ~ After months of building and beta testing with staff, Pico Rivera has launched its new, redesigned website; the site will serve as a virtual city hall, bringing all city services to residents through a website and mobile app.
The site will allow residents to communicate and manage city affairs from the comfort of their homes.
The site is in Phase 1, where several key services will be made available, such as Geographic Information System Story Mapping, Contract Tender Portal, City Jobs Portal, Virtual System 311 Service Request and Work Order Management System, the Code Enforcement and Parking Case Management System, and a City Council Meeting and Agenda Center, with translation into multiple languages.
“It’s really exciting for all of us as we develop this new method of communication and accessibility for our residents,” said City Manager Steve Carmona. “Our staff have been working on and developing Virtual City Hall and I think our residents will appreciate our efforts to become more accessible and transparent with the modules that Virtual City Hall will eventually offer.”
With the new Virtual Town Hall website and app available to residents, City staff will work to develop and implement more modules in Phase 2 of the project.
Future modules include a central bill payment management portal, city-wide events calendar, rental registry and inspection program, municipal permits and licenses, digital plan verification, business license management, a crime and safety data dashboard, legislative tracking tools, parks and recreation registration and reservations, and more.
With more virtual access, Virtual City Hall will increase transparency allowing the public to track the progress of infrastructure projects, road maintenance and other city-wide performance metrics.
Finally, the new virtual room system will improve the experience for internal and external users by consolidating several current software programs and systems into a more user-friendly system where residents, businesses, visitors and stakeholders can view, track and manage almost all the cities. related transaction from a single, easy-to-use portal.
“We are embracing technology here in the city. If there is a way to use it to benefit our residents and make it easier to conduct city business, we will do it to the fullest extent,” Carmona said.
Visit the new Virtual City Hall at pico-rivera.org and download the Virtual City Hall app, available on Apple and Android platforms.