Sales & Marketing Manager | The exchange

Job title: Sales & Marketing Manager
Responsible for : Co-director (external)
Responsible for: Volunteers
Type of Contract : Permanent, open to candidates seeking full-time or part-time employment (minimum 3 days per week)
Salary: £25,000 per year, prorated

Role Profile

The Exchange is looking for an ambitious, conscientious and dynamic Director of Sales and Marketing to increase awareness of The Exchange and what we do, attracting visitors to the building and helping to achieve our sales targets ambitious, but achievable. The immediate focus will be on building markets for The Bookstore (our restaurant/deli), our craft retail (“TEX”) offering and continuing our events program.

You will join The Exchange at an exciting time. We are a young and growing social enterprise, focused on craftsmanship and community empowerment, with a growing and supportive team, and a growing number of local and more distant supporters. Each team has its own defined areas of responsibility, usually covering more than one key area, in order to complete projects and engage throughout the year. The Sales and Marketing role is itself cross-disciplinary, seeking both sales and marketing experience and responsibility. The candidate will be able to manage more than one project at a time and be on the lookout for new opportunities for organizational growth. This is a new role for The Exchange, so the candidate should be open for the role to fit the needs of the organization.

We are open to applications from those looking for flexible/hybrid work, but this must be balanced with our approach to collaboration – within the team and the community – which is at the heart of what we do and the how we act.

Duties + Responsibilities:

Press & Communications

  • Be the guardian of The Exchange brand, ensuring that all staff and volunteers involved in communications can effectively communicate our purpose, philosophy and values, providing staff/volunteer training where necessary
  • Development of relations with the local and sectoral press, identification of press articles and writing of press releases
  • Lead the management of the website, ensuring that brand communications are delivered effectively, information is up to date and the website functions well
  • Act as an ambassador for The Exchange at internal or external events


  • Lead the development and implementation of marketing strategies and plans across the organization, including bookstore, catering, retail, venue rentals and events
  • Lead regular social media marketing (Facebook, Instagram, Twitter, Linkedin) and lists for The Exchange/The Bookstore, liaising with other staff and the graphic designer, using volunteers as appropriate, and in accordance to Exchange identity
  • Develop online audiences for Exchange and Bookstore social platforms, and explore the need for/introduce TEX platforms
  • Lead the development of digital and print marketing materials, alongside the graphic designer, operations and events manager and co-directors
  • Develop marketing/social media partnerships to increase reach and audience
  • Lead the creation of an organizational image bank, organize and deliver photo shoots as needed


  • Work with Co-Managers, Operations and Events Manager and Restaurant Manager to increase on-site sales, particularly Bookstore/Delicatessen and Retail
  • Develop online sales platforms, particularly for retail and workshops
  • Identify a program for and represent The Exchange in external craft markets
  • Retail purchases, sourcing of new products and suppliers in line with the TEX philosophy


  • Timely monitoring and evaluation of work, reporting on the effectiveness of campaigns and strategies to co-directors, against agreed KPIs
  • Effective management of the annual marketing budget
  • Any other duties reasonably required

Personal specification


  • A minimum of 2 years of marketing experience, ideally in a community/cultural environment
  • Experience in budget management and good digital skills
  • Experience with digital content and social media, including scheduling programs such as Hootsuite
  • Writing skills
  • Strong understanding of KPIs and drawing insights from them for broader reporting and business actions
  • Experience working in a fast-paced environment, with an ability to manage numerous projects with competing deadlines and priorities
  • Strong written and verbal communication skills
  • Excellent attention to detail
  • Highly organized, with good time management skills
  • Motivated
  • Adaptable, with a willingness to learn
  • Strong analytical and problem solving skills
  • Computer literacy – Excel, Word, Mac and Windows OS
  • Experience working both independently and in a collaborative, team-oriented environment
  • Passion for community and culture, and commitment to exchange goals


  • Experience with a camera or willingness to learn
  • Ability to execute, track and analyze campaigns
  • Experience with Photoshop, Squarespace and Mailchimp
  • Volunteer management experience
  • Experience with design packages
  • Understanding of GDPR requirements and processes

Equal opportunities

The Exchange Erith Ltd (The Exchange) is committed to promoting equality and diversity and fostering a culture that actively values ​​difference and recognizes that people from different backgrounds and experiences can bring valuable insights to the place work and improve the way we work. The Exchange aims to be an inclusive organization, where diversity is valued, respected and leveraged, with the ability to recruit and retain a diverse workforce that reflects the communities it serves.

Employee benefits

  • Automatic membership in The Exchange Pension Plan
  • Discounted staff menu in the bookstore
  • 5.6 weeks of paid vacation (pro rata)
  • Annual training allowance

Visit our website to download the application file:

Please send a CV and cover letter to the co-director Sarah Batten before Monday, August 29:
[email protected]

Please note that we will not accept applications without a cover letter. The cover letter should let us know why you are interested in this position and why your experience is relevant to the position.

If you would like to discuss your application in advance, please contact us via the email above and we can arrange a conversation.

job description


About Nereida Nystrom

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